Return Policy
SHOES & FASHION : If quality ,color or size doesn't fit your expectations, please send an email or whatsap within 1 week from of receipt, so we can help you to start the return procedure. Ofcourse we expect to get the products back in clean and new state. If they show signs of being used , we have the right to reject the products.
ARTWORK : Please choose your artwork or artbag carefully as we do not accept returns. Except for shoes and fashion, all art items are final sale, very sorry! We offer a possibility to contact directly on phone or whatsap so we can you show you products for example by videocall if you're in doubt over colours, size or materials. We also offer a resale service through our website so if you buy from us you can sell through us. Contact for further details.
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Damaged Artwork
If you notice any serious damage to the outside of the package, please do not sign for the delivery and contact us immediatly. To avoid accidentally damaging your edition, for example if a work is unframed, leave all unpacking and handling of the artwork to a trusted professional framer or art handler. Before packing we offer showing the product in a videocall.
If you notice damage upon unpacking your Ninja D'or order, contact us within 48 hours of receiving the artwork with digital images of the damage. If we find that the edition was damaged in transit we will endeavor to replace the edition. In the event that we are unable to replace the edition we will arrange a refund upon receiving the returned damaged artwork and corresponing Certificate of Authenticity (when applicable).
Privacy Policy
This website does not collect any personal information other than that entered by those purchasing products. Any information provided to purchase a product is solely used for that purpose and is not disclosed to any third party. Credit card details are only retained as required by the processing company to demonstrate approval for the transaction provided by clients. This website uses Google Analytics to record information about site usage.
Shipping
Delivery is usually by Correos within Spain and UPS, TNT, or DHL for international shipping. Your order is usually dispatched within 7 working days. Note that international customs charges are the buyers’ responsibility.